Do you use Zendesk and want to link incoming and outgoing calls directly to your customer data? With the Bubble integration from Red Cactus, you connect your telephony platform with Zendesk. This way, you immediately see who is calling on each call and automatically log calls on the correct customer record.
What can you do with the Zendesk [embedded] integration?
- Pop-up notification: for an incoming, outgoing, or transferred call, you immediately see the customer information from Zendesk.
- Click to dial: start a call with one click from Zendesk or any other website.
- Call logging (+ AI transcription): call data, notes, and an AI transcript are saved directly on the customer record in Zendesk.
- Call control: manage your softphone or device directly from the notification, such as answering, transferring, and putting calls on hold.
- Bubble365 Embedded App: the integration runs fully within your Zendesk environment, without separate installation per workstation.
Complete documentation in the Red Cactus knowledge base
The current installation and configuration guide, including creating an API token in Zendesk, can be found in the Red Cactus knowledge base:
- Dutch: https://wiki.redcactus.cloud/nl/crm-software/zendesk-embedded
- English: https://wiki.redcactus.cloud/en/crm-software/zendesk-embedded
Note: for the full configuration instructions, log in with your Red Cactus account. You can check the current service status at https://status.redcactus.nl.
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